How Many Jobs are Available in Consumer Services - Life Beyond Certificate

How Many Jobs are Available in Consumer Services

Jobs Available in Consumer Service Industry

Would you like to work in the consumer services industry? You’re in luck if so! There are many available positions in this industry. One of the industries in the US with the quickest growth is consumer services. There are several chances in consumer services on the job market nowadays. There are numerous professions available for those looking for work, from retail to customer service.

The consumer services industry has millions of open positions. Customer service positions are always in demand because customers nearly always prefer a personalized interaction with a human representative.

Many typical vocations, such as call center agents, front desk receptionists, and technical assistance, fall within this broad category. While there are many positions in the consumer services sector, some have a stronger employment prognosis than others during the coming ten years.

What is Consumer service?

Consumers also known as Customers are the sole patronizers of a company’s goods and services either for large or small scale consumption. The direct one-on-one connection between a customer making a purchase and a representative of the business selling it is known as consumer service. Most businesses think that this one-on-one interaction is crucial to ensuring client happiness and encouraging customers to return.

Even now, when a large portion of consumer service is handled by automated self-service platforms, the ability to speak with a live person is still regarded as essential by the majority of firms. It’s an important component of servant leadership.

Although it has always been essential to companies, customer happiness is today more crucial than ever. Customers have high expectations on brands and a wide variety to pick from. Every stage of their journey, from the first encounters to the post-purchase and beyond, needs to include service.

Types of Consumer Services

Here is a list of Consumer services types  available;

1. Education

Teaching and learning are two services that are offered to students of different ages and academic backgrounds. A teacher can teach a class using a variety of techniques, including lectures, storytelling, and experimentation. Education may help students by fostering their talent, acquiring knowledge, honing their critical thinking abilities, and enhancing their communication skills.

2. Legal Services

 Usually, they include assisting those in court who require assistance. This can entail defending a person in court against a judge or serving as a legal advocate when speaking with police about a legal violation.

3. Restaurant 

Consumers receive a service from fine dining establishments because they pay for extras like outstanding service, a classy ambiance, and exquisite furnishings in addition to the food. Customers who make reservations at fancy dining establishments aren’t as concerned with the calibre of the food as they are with an exquisite eating experience.

4. Travelling

By giving customers access to a variety of scheduling and reservation resources, travel services support the tourist sector. The majority of service positions in the travel sector help others plan vacations, freeing up the client from scheduling obligations. Booking traveller accommodations and lodging may fall under this category, as well as planning entertainment events for vacationers, organising auto rentals, and offering in-flight support.

5. Insurance

One aspect of insurance services is offering consumers a range of safeguards against any unanticipated occurrences that can result in monetary loss. Owning and securing expensive goods and services is made possible through insurance. Auto insurance, health insurance, pet insurance, life insurance, and liability insurance are a few examples of insurance types.

6. Media

Media companies offer a service that keeps the public informed about current happenings. Offering local news updates, TV shows to watch, or other forms of entertainment could fall under this category. The media is excellent at providing information to huge groups of people at once when it comes to mass communication.

7. Transportation

 Customers who use transportation services have the option of travelling without owning a vehicle. This makes it possible for people to travel conveniently and affordably to their destination.

8. Finance 

A financial service aids in the facilitation of transactions, growth of savings, and investment decisions for both individuals and businesses. Financial services can range from simple banking and loan applications to more complicated tasks like purchasing real estate or securing assets. With financial support, experts offer services to help people live within their means while also assisting them with long-term savings.

Consumer Service Industry in USA

Businesses in the customer care centre US sector run call centres that answer the phone and offer clients assistance, support, and guidance regarding the purchase of goods and services. The industry has grown at an average rate of 0.9% throughout the five years leading up to 2022, reaching $10.8 billion. This expansion suggests a new lease on life for the sector, which has been challenged by global competition from less expensive nations with an escalating number of fluent English speakers. Additionally, a lot of businesses have remote workers, which increases access to a bigger labour pool and lowers fixed costs associated with providing services. Examples of these include finance, transportation,media, entertainment, insurance, travelling and more.

Job Statistics for Consumer Services

Consumer service industry has the third highest number of jobs available at a rate of 18.9%? Consumer services’ labour market is continually evolving. However, as of 2020, there were more than 2.9 million jobs in the field, according to the U.S. Bureau of Labor Statistics (BLS). Over the following ten years, it is anticipated that this figure will not vary significantly. Therefore, there should be many opportunities in the future for those who are interested in a career in consumer services.

The two most prevalent vocations in the industry, in terms of individual positions, are customer service representatives and retail salespeople, according to the Bureau of Labour Statistics. There are more than 6.9 million employment in these two professions combined. The consumer services sector also frequently employs people in professions such as cashiers, office workers, and marketing research analysts.So, if you’re looking for work in the consumer services industry, you have a wide range of alternatives. 

5 Best Consumer Service Jobs

Those contemplating a career in customer service have a wide range of employment opportunities. These jobs are accessible in practically every sector of the economy. Call centres, physical and online merchants, credit card issuers and agencies, insurance providers, and financial institutions are among the top employers.

In 2020, around 3 million people were employed in customer service roles, interacting with customers to handle problems, process orders, and address questions.

The following are a few typical customer service positions and their salaries:

1.Call Centre Agent

As a call centre agent, you have the option of working remotely or on-site. No matter where you are, you will respond to consumer calls and emails. In addition to handling a large frequency of calls, call centre employees are expected to have great communication and problem-solving skills.

Average Annual Salary:$27,664

2. Client Relations Associate

The people in charge of client relations cultivate and manage ties with the most crucial clients. Working directly with allocated clients to ensure their satisfaction with the company’s services and goods, this is a hands-on position.

Average Annual Salary:$48,305.

3.Client Service Coordinator

Task completion is the responsibility of client services coordinators. They could be in charge of processing orders, organising and setting up services, monitoring delivery and installations, and handling client complaints.

Average Annual Salary:$44,040

4. Customer Service Representative

Consumer Service Representative (CSR) is a job term that encompasses a wide range of customer service positions. In order to process orders, advise customers about a company’s goods and services, and handle customer complaints, customer service employees contact with clients.

Average Annual Salary:$35,830.

5. Customer Care Associate for Social Media

A social media customer service representative responds to angry consumer tweets and Facebook posts. This position comprises keeping an eye on a company’s social media pages, answering questions, resolving difficulties, and, if required, elevating matters to management.

Average Annual Salary:$34,482.

The consumer services industry offers a wide variety of opportunities, making it the perfect place to launch your career. We’ve discussed a few of the more well-known positions in the industry and provided advice on how to look for and land those positions. Consider applying for jobs as a telemarketer, credit analyzer, or customer service representative. In that situation, your ability to successfully design a job application will help you stand out in the market.


A position in consumer services can be ideal for you if you appreciate problem-solving and enjoy working with people. You will also always have high job security and potential for career progress because there are millions of positions in the consumer services sector. Don’t forget to consider the long term when you’re thinking about a career in consumer services.